COVID-19 GVAH Client Protocol

**** Attention clients *******

GVAH’s top priority right now is the safety of our team and doctors and other clients. In order to continue offering our services and to keep within the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines regarding the transmission of COVID-19, we are making the following changes to our client protocol today and lasting for as long as the recommendations are in place. (There are always some exceptions to these guidelines so if you have concerns please call)

**NOTE – If pet owners prefer not to follow these new protocols – you will be asked to reschedule for when the guidelines are no longer in place.

1 – In order to protect the safety of our team, our doctors and other clients, we request that all clients that are showing signs of illness that can be associated with COVID -19 remain at home and not bring their pet to GVAH offices unless it is an emergency.

2 – We are asking pet owners not to enter the building, in order to minimize contact distances between our pet owners and our staff in our buildings that can have small spaces including examination rooms and diagnostic procedure rooms we are asking that pet owners not enter the building.

3 – When you arrive for your appointment please contact our office to alert our team you have arrived and what type of vehicle you are in. Please remain in your vehicle and our staff will come to you to bring your pet in for their appointment.

4 – We ask that you remain on site in your vehicle during your pet’s appointment so that you are immediately available should we have any questions and in order to return your pet to you as quickly as possible to reduce their stress.

5 – Once your pet has been fully evaluated, the doctor will contact you via phone to go over their findings, recommendations and answer any questions you may have.

6 – Your call will then be transferred to a client service representative that will collect payment via credit card over the phone. We ask our clients to please use credit cards vs other payment types (cash or check)

7 – All prescriptions will be faxed to the pharmacy of your choice and medications dispensed in-house will be brought out to you with your pet when the evaluation is complete.

8 – Clients needs to bring the dog or cat (in a carrier) out of the vehicle. Our staff are not allowed to crawl into the vehicle to retrieve the pet.

We are in a difficult time and we ask, for the safety of everyone, for your patience and understanding at this time.

Thank you,

Staff of Green Valley Animal Hospital